IT Work Orders

Work Order System Login
(Login account is the same as your computer login)
Each work order is assigned a priority/SLA (service level agreement) based on pre-determined factors. Below are the priorities and examples of requests that fall into them. All work order requests are prioritized on a case by case basis. Please note a response is an attempt to resolve the issue, not necessarily a solution.

Standard Work Orders

Priority Level	Expected Response Time	Explanation
1	4-hours	Mission critical systems are not functioning. Skyward (Fiscal/HR/Student) down, E-mail district-wide, Network outage, Internet outage, VersaTrans, food service down.
2	24-hours	Server down, lab down, individual email inaccessible, log on issue
3	2-3 days	Non-impacting instruction software issues, repeat issue
4	Up to 10 days	Non-impacting issues that require research and testing
Order		Items that require parts, hardware, licenses, software to be ordered.

Projects Priority Level	Expected Response Time
Project 1	7-14 days
Project 2	14-30 days
Project 3	30-60 days
Project 4	60-90 days

In This Section

In This Section

IT Work Orders

Work Order SLA Definitions

Standard Work Orders

Priority Level

Expected Response Time

Explanation

Project Based Work Orders

Projects Priority Level

Expected Response Time