315 129th Street South, Tacoma, WA 98444 | (253) 298-3000

IT Work Orders

Work Order System Login
(Login account is the same as your computer login)
Each work order is assigned a priority/SLA (service level agreement) based on pre-determined factors.  Below are the priorities and examples of requests that fall into them.  All work order requests are prioritized on a case by case basis.  Please note a response is an attempt to resolve the issue, not necessarily a solution.

Work Order SLA Definitions

Standard Work Orders

Priority Level    

Expected Response Time

Explanation

1 4-hours Mission critical systems are not functioning.  Skyward (Fiscal/HR/Student) down, E-mail district-wide, Network outage, Internet outage, VersaTrans, food service down.
2 24-hours Server down, lab down, individual email inaccessible, log on issue
3 2-3 days Non-impacting instruction software issues, repeat issue
4 Up to 10 days Non-impacting issues that require research and testing
Order   Items that require parts, hardware, licenses, software to be ordered.

Project Based Work Orders

Projects Priority Level

Expected Response Time

Project 1 7-14 days
Project 2 14-30 days
Project 3 30-60 days
Project 4 60-90 days