IT Work Orders
Work Order System Login
(Login account is the same as your computer login)
Each work order is assigned a priority/SLA (service level agreement) based on pre-determined factors. Below are the priorities and examples of requests that fall into them. All work order requests are prioritized on a case by case basis. Please note a response is an attempt to resolve the issue, not necessarily a solution.
Work Order Support Is Getting a Tune-Up
We’re continuing to enhance how we deliver IT support—building on what’s working well and making thoughtful improvements to increase transparency, consistency, and responsiveness. These updates are guided by six core principles such as Trust and Visibility and shaped by the feedback you’ve shared with us.
What’s new?
- Clearer expectations for resolution times
- More consistent communication throughout support
- Increased frequency of short surveys once work orders have been closed
Your feedback is essential. We actively review survey responses and use them to inform our practices and improve how we support you. This work builds on the updates we shared earlier this year, including refreshed customer support surveys and several service improvements driven by your input.
How You Can Help Us Help You
To assist you as efficiently as possible, please continue to include key details when submitting a work order. Helpful information includes but is not limited to:
- The system or platform name (Outlook, Qmlativ, Canvas)
- Impacted user(s) name (student, staff, parent, etc.)
- Screenshots and/or description of error messages
- Class, period, or assignment details (if relevant)
- These details allow us to troubleshoot more efficiently and deliver timely support.
Thank you for partnering with us. We’re committed to growth and continually strengthening our service to support the needs of our district.